The regulatory bit.
(There will be acronyms.)
Kepler Wolf Limited (“we”, “us”, “our”) is registered in England & Wales (registered number 10978825). You’ll find a
list of our directors at our registered address: 1 Phipp Street, Shoreditch, London, United Kingdom, EC2A 4PS.
We’re authorised and regulated by the Solicitors Regulation Authority (“SRA”) with the SRA number 655981. The SRA Handbook 2011 contains all the professional and ethical rules and obligations (including the SRA Code of Conduct and SRA Accounts Rules) that we live by. You’ll find it here: www.sra.org.ukwww.sra.org.uk
When we use the word “partner”, we’re talking about a director of Kepler Wolf Limited, or an employee or consultant with the same standing and qualifications.
Our professional indemnity insurance is led by Endurance Worldwide Insurance Ltd. It covers our services globally and extends to acts and omissions, wherever they occur in the world.
Kepler Wolf Limited is registered for Value Added Tax purposes. Here’s our VAT number: 279 2025 91.
Who regulates us?
Some of our investment-related activities (including insurance distribution) are regulated under the Financial Services
and Markets Act 2000 of the United Kingdom (“FSMA”).
Like most law firms under FSMA, we’re not authorised by the Financial Conduct Authority (the “FCA”). Instead, we’re authorised and regulated by the SRA – the Solicitors Regulation Authority.
The SRA is the independent regulatory body of the Law Society. And the Law Society is a designated professional body for the purposes of FSMA. Though we hope you never need it: responsibility for regulation and complaints about lawyers registered in England and Wales now sits with the Legal Ombudsman, not the Law Society.
All of this means we can provide investment-related services (including insurance distribution activities) if they’re an incidental part of the professional services we’ve been engaged to provide; if they can reasonably be regarded as a necessary part of our professional services; or if we’re otherwise permitted to provide them under FSMA. For the purpose of insurance distribution activities (chiefly: advising on, selling and the administration of insurance contracts), we’re included on a register maintained by the FCA. This permits us to carry on insurance distribution activities. The register can be found here: fca.org.uk/register
What’s expected from us (and you)
To comply with anti-money laundering laws and regulations, we may need our clients (“you”) to provide documents and information about the contracting client entity and related persons, entities or affiliates. If you’re unable to do this – including verifying the identities of your ultimate beneficial owners – we may not be able to follow your instructions.
We may also be required, by law or regulation, to report to a governmental or regulatory authority our knowledge and/or suspicion that criminal offences have been committed by a client or third party – regardless of whether such an offence has been committed. And because of certain restrictions, we may not be able to discuss these reports with you, and we may have to stop representing you.
You’ll need to agree that we won’t be held responsible for any adverse consequences you may suffer as a result of us complying with these laws and regulations – whether caused by our inactivity or otherwise.
Anti-bribery and corruption
We work to the highest professional, ethical and business standards, and we expect the same from our clients and their people, entities and affiliates. This means we have a zero-tolerance approach to bribery or corruption. When you work with us, you won’t ask us to do anything that might bring our name into disrepute or compromise our integrity and independence. Which, as you’d expect, includes you (or your related persons, entities and affiliates) engaging in any bribery or other corrupt activities.
Client audit requests
If we’re required by any governmental or regulatory body – or by your auditing accountants or any other service provider appointed by you – to produce documents or provide information on any engagement, we’re entitled to bill you for the work involved (and any disbursements or expenses incurred) at the agreed service rate. If your auditors request any information, our policy is to comply with the laws and regulations that apply to us – guided by the Law Society of England & Wales.
If you wish to make a complaint, before anything else, please speak to us. We’ll do our best to fix any issues and, if needed, will share our formal complaints handling procedure (this is available to you at any time, just ask). If you’re not satisfied with our attempt to handle and resolve matters, you can ask the Legal Ombudsman to consider the issue. Contact them here:
– PO Box 6806, Wolverhampton, WV1 9WJ
– Email: email@example.com
– Phone: 0300 555 0333
If you would like to refer a complaint to the Legal Ombudsman, it must be done within six months of our final response to your complaint, and within six years of the act or omission that caused the complaint. If it’s outside this period, it needs to be within three years of when you should reasonably have known about the relevant act or omission. The Legal Ombudsman’s services are only available for certain types of complaints and complainants. If they’re not the correct body for your matter, they may refer your complaint to the SRA. More details can be found on the Legal Ombudsman’s website and on the SRA’s website.
If your complaint is about our invoices, you may also apply to the court for an assessment of the bill under Part III of the Solicitors’ Act 1974. If all or part of any bill remains unpaid, we may be entitled to charge interest.
Client Account and Interest
In line with the SRA Accounts Rules, we account to our clients for a sum in lieu of interest, on a fair and reasonable basis. If the total amount of interest calculated over the course of a matter is less than £50, no payment in lieu of interest will be paid.
Client monies will be deposited in a general client account (an instant access account in which amounts for different clients are pooled) unless we’re instructed to create a separate designated account. In any event, it’s unlikely that a client will receive as much interest as might have been obtained had the funds been invested by the client itself.